1. DELIVERY
Free standard delivery for all our products.
We offer delivery to the UK excluding the Highlands and Northern Ireland. We may not be able to deliver if you’re in the Scottish Highlands or in more remote parts of Scotland. For the following postcodes, delivery fees may be higher and your order won’t be eligible for free delivery or other promotions: BT, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE
We will send you an email notifying you as soon as your Goods have been dispatched. If you chose standard delivery, you should receive your Goods within 2-5 business days (excluding Saturdays, Sundays, and Bank Holidays).
The date of delivery specified by the Company is an estimate only. Time of delivery shall not be of the essence of the contract. We will make every effort to deliver your goods in accordance with the timescales indicated above. We will not be liable for delays in delivering your goods.
We deliver within mainland UK and exclude the Scottish Borders, Scottish Highlands, Scottish Islands, Northern Island, Isle of Man, and Isle of Wight. We may not be able to deliver in more remote parts of Scotland. If you require international delivery outside of the UK, please contact us using the Contact Us page of the Website, and we will do our best to help you or email us at sales@savyytech.co.uk
Please note that you will need someone to accept delivery (including by way of signature).
If you unreasonably defer delivery or delay the receipt of delivery after the courier has tried to deliver the ordered goods to you, or if you have provided the Company with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to the Company, your order will be canceled and a full refund (less the delivery charges) will be issued to you.
2. CANCELLATION POLICY
Once an order has been placed, we are unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Policy. We reserve the right to cancel the order if either (i) we have insufficient stock to deliver the goods you have ordered, or (ii) one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your order, we will notify you by e-mail as soon as practicable following your order being placed and will re-credit your account with the full purchase price you paid as soon as possible, but in any event within five working days of us notifying you of the cancellation. We will not be obliged to offer any additional compensation for the disappointment suffered.
In accordance with the Consumer Contracts Regulations, you have the right to cancel your order. In order for you to cancel the order, the request must be made by email within 14 days, commencing the day after you received the delivery of your item. We will issue you with the RMA number which needs to be shown on the outer and inside of the return package. The item/s to be returned needs to be sent back to the address which will be provided to you on our email. The item/s must not have been used, altered, personalised, or in any way damaged and must be returned with its original packaging. Returns made under this provision will be at your own cost and this cost will not be eligible for a refund.
We may suspend, cancel or edit your account details at any time at our sole discretion without notice or explanation.
You may cancel your account at any time on our website.
3. RETURNS AND EXCHANGE POLICY
If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us by following the “How to Return an Item” in the RETURNS & EXCHANGE section, provided that it is in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (excluding the original delivery charge). The Company reserves the right to refuse a refund where the Item is returned damaged or showing signs of use or wear, or where it is not in its original condition and packaging, or the security tag has been removed. In particular, it must be returned in its original packaging in pristine condition.
Items must be returned within 30 days of receipt. If items are returned after this time, we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.
This returns policy does not affect your statutory rights.
For more information, including on how to make a return, please see our Returns and Exchange Policy for details on returns and exchanges. The Returns and Exchange Policy is deemed to be incorporated into, and form part of, these Terms and Conditions.
